Privacy Policy for ELEQTRION

Last update: 2025-03-05

This Privacy Policy (“Policy”) describes how Eleqtrion Industries Inc. “Eleqtrion” or “we”) collects, uses, discloses and otherwise makes use of personal information relating to our customers and other individuals (“you”), other than our professionals, employees and agents, when you visit and use the https://eleqtrion.com/ website (“Website”). This Policy also applies to Eleqtrion’s privacy practices with respect to personal information it collects offline, such as by telephone or text message.

Eleqtrion aims to ensure that the principles of caring, transparency, trust and accountability are respected in all actions relating to personal information. This Policy and these procedures have been put in place to respect your privacy and protect your personal information when you visit our Website and use our services. Eleqtrion employees are trained to adhere to this policy. We have appointed a Privacy Officer who is responsible for ensuring compliance with this policy. You can contact William Reynolds at

We may change this Policy from time to time, in our sole discretion, without notice or liability to you or any other person. Eleqtrion’s collection, use and disclosure of your personal information will be governed by the version of this Policy in effect at that time.

If you do not consent to the collection, use and disclosure of your personal information in accordance with this Policy, please do not provide us with any personal information. Of course, certain services can only be offered to you if you provide us with your personal information, and we may not be able to offer you those services if you choose not to provide us with the required personal information.

1. Personal Information

The term “personal information” refers to any information about an identifiable individual or any information that can be used to identify an individual. Examples include name, date of birth, home address and telephone number, occupation, etc. Please note, however, that personal information generally does not include business contact information, such as your name, title or position, business e-mail address, business telephone or fax number.

2. Consent

We obtain your consent and inform you of the purposes for which we collect personal information before or at the time of collection. By providing Eleqtrion with your personal information, you consent to Eleqtrion’s collection and use of that information in accordance with this Policy. We only collect information that is necessary for the purposes identified in this Policy. You may change or withdraw your consent to the use and disclosure of your personal information, or refuse certain uses and disclosures, subject to legal and contractual restrictions. To change or withdraw your consent, please contact our Privacy Officer.

3. Collection and Use of Personal Information

Personal information is collected for the exclusive use of Eleqtrion to enable us to communicate with you, to provide you with the services or information you have requested, or to send you information that may be of interest to you.

Communications: In order to contact you after you have communicated with us and to send you the information you have requested. If you do not wish to receive further information about our services, please let us know.
Cookies: We use “cookies” to improve your browsing experience, to offer you personalized advertising or content and to analyze our traffic. Cookies are used to collect information from visitors to our website. These cookies remain on your computer and are retrieved automatically on subsequent visits to the website. These cookies only contain information about the type of customer and the pages frequently visited. No other information is stored in cookies. You can disable cookies on your computer. Disabling cookies may affect the efficiency of the website.

4. Other Uses of Personal Information

Eleqtrion may also use and share your personal information for the following purposes:

to administer our website and make it available to you;
to generate statistics, collect information, measure website activity and detect and prevent security threats;
to help us develop and market our brand image, services, promotions and advertising;
to communicate with you about our services, events and other Eleqtrion news;
to communicate with you about our technical notices, updates, security alerts and support;
to respond to your requests, complaints, comments and questions; and
any other purpose we identify from time to time.

5. Targeted advertising

As mentioned above, we use “cookies” and other similar tracking technologies (including scripts, graphical images and web beacons) on our Website. Cookies are small text files that your browser installs on your computer or other device, enabling the Website to recognize you when you visit. Some cookies are necessary for the operation of the Website. We collect this information to help us analyze the Website’s performance, remember your preferences, track your use and tailor advertising to your needs.

You can choose whether or not to accept certain cookies. Most browsers are initially programmed to accept cookies; however, the “help” function at the top of the taskbar of most browsers will tell you how to stop accepting cookies and how to deactivate existing cookies.

6. Management and Disclosure of Personal Information

Your personal information will not be disclosed to third parties other than in accordance with this Policy, except as required or permitted by law, or as ordered by a court of competent jurisdiction.

Personal information is shared with third parties, strictly on a need-to-know basis, for the purposes specified before or at the time of collection and in compliance with applicable laws. For example, your personal information may be shared with our service provider responsible for data storage. Our contracts with our service providers contain clauses requiring them to respect the confidentiality of your personal information. Personal information and data are communicated securely and only to the persons concerned.

We may share some of your information with our service providers in order to provide applicable services, including for the purposes set out below. Only authorized employees of Eleqtrion and our service providers who have a bona fide business need to know this information will have access to the file containing your personal information. Your personal information will be stored at our offices and on our servers or those of our service providers.

We may also disclose your information to third parties in connection with the sale or transfer of our business or for auditing purposes.

We may disclose to third parties certain non-personally identifiable information and collective non-personally identifiable information, such as the number of customers located in a certain geographic area.

7. Storage, Retention and Destruction of your Personal Information

Your personal information is retained only as long as necessary for the purposes for which it was collected or to comply with our legal and regulatory obligations. Information is destroyed when it is no longer required. When we destroy documents or personal information, we follow strict procedures and ensure that only authorized personnel have access to documents and personal information.

All personal information will be kept confidential in accordance with applicable federal and provincial (including Quebec) privacy and data protection laws. Eleqtrion takes reasonable administrative, technical and physical measures to protect your information against loss, theft and unauthorized access, use, alteration or destruction.

8. Transfer outside Québec

While most of our work is performed by our employees or authorized personnel who access personal information directly from our systems, we use third-party service providers for certain specialized tasks such as data storage and processing. Our server and some of our third-party service providers are based outside Quebec and Canada. As a result, personal information may be sent to these jurisdictions for processing, and while the information is in these jurisdictions, it may be accessed by courts, law enforcement authorities and national security authorities.

Your personal information will only be transferred if the receiving jurisdiction provides adequate protection for your personal information, and only if there is a written agreement requiring the recipient to protect your personal information.

9. Your rights

To the extent provided by these laws, you have the right to access and request correction of your personal information if it is out of date, inaccurate, incomplete or ambiguous, or if the collection, disclosure or retention of the information is not authorized by law.

Please note that we will need to confirm your identity by an appropriate means of authentication before granting you access to your personal information. We ask for your cooperation in informing us of any changes to your personal information.

In addition, if you notice any errors or inaccuracies, please let us know and we will make the necessary corrections.

Requests for access or correction of your personal information, as well as notifications, should be addressed to our Privacy Officer. We will respond to your request within 30 days. If we are unable to respond to your request, we will inform you of the reasons why.

10. Contact us

If you have any questions, comments or concerns about this Policy or Eleqtrion’s personal information practices, you may contact our Privacy Officer. We are confident that we can meet your needs and appropriately address any concerns or complaints you may have. We will investigate any complaint and if the complaint is founded, we will take appropriate action, including any changes to our policies and practices.

Privacy Officer – William Reynolds